Privacy Policy

Al Safwa Digital Connect ("we", "our", or "us") is committed to protecting the privacy of our customers and users of our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our high-speed fiber broadband, business internet solutions, managed network services, data connectivity, cloud connect services, VoIP and digital voice solutions, cybersecurity services, and IT infrastructure consulting services (collectively, "our Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Services to you.

a. Information You Provide to Us Directly

• Account and Contact Information: When you subscribe to our Services, create an account, or contact us, we collect personal details such as your name, postal address, identification documents (as required by law for service activation), and other contact information.
• Billing and Payment Information: Financial details required to process payments for our Services, including credit card numbers, bank account details, and billing addresses. We do not store full payment card details on our servers; rather, we use secure third-party payment processors.
• Communications: Records of your communications with us, including customer support inquiries, service requests, and feedback.

b. Information Collected Automatically

When you access or use our Services, we may automatically collect certain information:

• Usage Data: Information about how you use our Services, including IP addresses, device identifiers, browser type, operating system, pages visited, time spent on pages, and specific features accessed. This data helps us understand service performance and user interaction.
• Network and Traffic Data: Data related to the telecommunications network you use, such as traffic volume, call duration (for VoIP services), data consumption, and metadata associated with your use of our network.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our online platform and hold certain information. These are used for operational purposes, service improvement, personalization, and security. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

c. Information from Third Parties

We may receive information about you from third parties, such as credit reporting agencies for identity verification and credit checks, or business partners with whom we offer co-branded services or provide integrated solutions.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide, maintain, and improve our Services, and to communicate with you.

• To Provide and Maintain Services: To deliver the high-speed fiber broadband, business internet solutions, VoIP services, and other connectivity and managed network services you subscribe to.
• To Process Transactions and Billing: To process payments for our Services and manage your subscriptions.
• To Improve and Personalize Services: To understand how our Services are used, diagnose technical problems, and optimize our network and offerings to enhance user experience.
• To Provide Customer Support: To respond to your inquiries, provide technical support, and manage your service requests efficiently.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other illegal activities, and to ensure the security and integrity of our network and systems.
• For Communication: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages. With your consent, where required by applicable law, we may also send you promotional communications about new services or special offers relevant to our offerings.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our terms of service and other agreements.
• For Research and Development: To conduct research and analysis to improve existing Services and develop new features or offerings.

3. How We Share Your Information

We may share your personal information in certain situations and with specific third parties, as described below:

• Service Providers: We engage third-party companies and individuals to facilitate our Services, perform Service-related services (e.g., payment processing, hosting, analytics, IT support), or assist us in analyzing how our Services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Partners: We may share information with trusted business partners with whom we offer co-branded services or engage in joint marketing activities, ensuring that appropriate data protection agreements are in place.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect the rights, property, or safety of Al Safwa Digital Connect, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your explicit consent or at your direction.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information and there is no longer a legal requirement for us to retain it, we will remove it from our systems and records or take steps to anonymize it.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The Right to Access: You have the right to request copies of your personal information we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ("Right to Be Forgotten"): You have the right to request that we erase your personal information, under certain conditions, for example, when the data is no longer necessary for the purposes for which it was collected.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions, such as when you contest the accuracy of the data.
• The Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions, particularly when the processing is based on legitimate interests or for direct marketing.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, where technically feasible.
• The Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Security of Your Information

The security of your personal information is important to us. We implement a variety of industry-standard security measures, including technical and organizational safeguards, to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

As a telecommunications and IT service provider, your information may be stored and processed in countries other than your own, including where our servers are located or where our service providers operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, even when transferred internationally, by implementing appropriate safeguards such as standard contractual clauses.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or our privacy practices, please contact us by postal mail at: